Our 30-day guarantee
If the game doesn't work as described, tell us within 30 days of your purchase and we'll refund you in full. Write to support@candleandculprit.com with the email address you used at checkout and a line about what went wrong. If we can fix the problem, for example with a corrected file, we'll offer that first, but the choice is yours.
Your right of withdrawal (EU and UK)
- You have 14 days to withdraw from a purchase.
- For digital downloads, this right ends once the download or access starts, if you agreed to that at checkout, acknowledged it, and received our confirmation by email.
- If you haven't downloaded or opened anything yet, you can withdraw at /withdraw or by email.
How refunds are paid
- Refunds go back to the original payment method through Stripe and Link, usually within 5 to 10 business days, depending on your bank.
- You can also contact Link support at support.link.com about payment questions.
Model withdrawal form
You can use this form, but you don't have to:
To Candle & Culprit (Romano Silverio Marco), Piazza Caduti, 08048 Tortolì (NU), Italy, support@candleandculprit.com: I hereby give notice that I withdraw from my contract for the following digital content: [name of the game and edition]. Ordered on: [date]. Name: [your name]. Email used for the order: [email]. Date: [today's date].
(On this page, show the text in brackets exactly as written: it's a model form for the customer to fill in.)